Cancellation or Purchase Policies

Here are our detailed policies:

A) EVENT CANCELLATION

  • More than 30 days ahead of time, 100% of your booking can be refunded.
  • 15 to 29 days before the event, 70% of your reservation fees can be refunded.
  • Less than 14 days before the event, your booking fee cannot be refunded, but your booking fee remains in the bank for 1 year. You therefore have 1 year following your cancellation to use your reservation fees for another event. BUT wait, Since July 2024, the time is extended to 2 years!!! 

Example : A July 26th 2024 event or unused entries can be postponed till July 26th 2026!


B) SHOP PURCHASE POLICY

We need to put these policies in place, since we have a small backup shop to help out paintball and airsoft players. And for special orders, we will now have to apply these policies too.

  • When you buy equipment locally on location, equipment that did not require a special order. There are no refunds, but there can be an exchange, if the packaging and the item are in good condition. If there are any marks of physical damage = 0 exchange. We must be able to resell it at a reasonable price.
  • For any custom order (special order of equipment that we do not have in store), an order fee of at least 50% of the total amount is charged at the time of ordering in person either by credit or debit or cash or by phone via Interac transfer or credit. You have 30 days from receipt of the order at our store to pick up the equipment ordered here. And you will have to pay the balance before leaving our business. Following these 30 days, we will contact you and if after 45 days we have not heard back, we will return the equipment to the store and you will have a credit on on-site activities in the form of a non-redeemable gift certificate on the amount. paid at time of order. 
  • For any order, there may be an exchange, unless the problem is a manufacturing problem and the item in question can be replaced.
  • For any airsoft or paintball marker or equipment, there is no warranty with our business, except the manufacturer's warranty.