Cancellation & Purchase Policy
Here are Fort Ouest’s detailed policies.
A) Event cancellation policy
More than 30 days before the event: 100% of the reservation fee may be refunded.
15 to 29 days before the event: 70% of the reservation fee may be refunded.
14 days or less before the event: the reservation fee is non-refundable but remains available as a credit for two years from the cancellation date, applicable to another event.
B) In-store purchase policy
These policies apply to our small convenience shop for paintball and airsoft players, as well as to special orders.
For equipment purchased on site that did not require a special order, refunds are not available. An exchange may be possible if the packaging and item are in good condition. Items with physical damage cannot be exchanged, as we must be able to resell them at a reasonable price.
For custom or special orders, a minimum 50% deposit is required when the order is placed. You have 30 days from the order’s arrival at our store to pick it up, and the balance must be paid before leaving the store. After 30 days, we will try to contact you. If we have no response after 45 days, the item may be returned to store inventory and the amount paid at ordering becomes a non-cashable gift-certificate credit for on-site activities.
An exchange may be considered for an order. If an issue is due to manufacturing and the item can be replaced, the appropriate replacement process applies.
Fort Ouest does not provide a separate warranty on paintball markers or airsoft equipment; the manufacturer’s warranty applies where available.
